Our client, a leading provider in the energy market, faced the challenge of increasing its sales volume in a dynamic environment. The manual process of supplier switching, a core aspect of customer management, created significant bottlenecks in customer service. It was time-consuming and prone to errors, particularly with customer data such as meter numbers. In collaboration with deefinity, this process was fully automated, significantly reducing processing times and enhancing customer satisfaction through more efficient and error-free workflows.

The manual supplier switch process of our client was not only challenging in terms of processing time but also posed risks to data integrity. Frequently, customer information, especially meter numbers, was submitted incorrectly, requiring an extensive clarification process. While the sales department aimed to boost sales figures to keep up with dynamic market developments, these efforts were severely hampered by inefficient manual processes.

deefinity implemented an advanced automation solution that fundamentally transformed the supplier switch process. A specially developed bot automatically matches customer data with existing account information, requests corrections in case of errors, autonomously completes the supplier switch once the issues are resolved, and integrates the data into existing systems. In addition, the bot automatically informs customers about the successful completion of the switch, enhancing process transparency and customer trust.

The automation of the supplier switch process through deefinity marked a critical step towards improving efficiency and customer service. This process, which was previously highly manual and error-prone, particularly due to frequent customer input errors, led to extensive rework. By introducing a tailored automation solution, the process was restructured. The implementation aimed to significantly shorten processing times while improving data reliability, which directly resulted in increased customer satisfaction. Automation enabled quick and precise corrections of erroneous customer entries, minimized the need for follow-up queries, and accelerated the entire process.

A "Stadtwerk" transformed its PV (photovoltaic) system application process through an innovative partnership with deefinity. The digitalization of the process led to a drastic reduction in processing times and optimized the customer experience through fast and error-free workflows. The automated process seamlessly integrates data between systems, offering a platform that is efficient for both existing and new customers, showcasing deefinity’s ability to develop tailored solutions that create real value.

Previously, the "Stadtwerk"  had to manually handle PV system applications either through internal employees or external service providers. This manual processing often resulted in long delays, affecting both efficiency and customer satisfaction. Therefore, they sought a solution to speed up the process, reduce workload, and ensure smooth data integration between various systems.

deefinity developed an intelligent automation solution that serves as a central interface between the customer portal and the Stadtwerk’s existing systems, ensuring seamless data integration. The bot automatically identifies new and existing customers, sets up customer accounts, customer devices, and feed-in systems. After processing, it automatically informs customers about the status of their applications, improving communication and enhancing customer satisfaction.

The automation solution has fundamentally transformed the application processing workflow, laying the foundation for continuous efficiency and improved service quality. As an effective interface between the customer portal and existing systems, this innovative automation solution not only reduces processing times and increases data accuracy but also allows employees to focus on value-adding tasks, replacing the need for external service providers. By embracing intelligent automation solutions, the "Stadtwerk" demonstrates its progressive and forward-thinking approach, positioning itself as an innovator in the energy market.